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Testimonials

Australian Business Lawyers

"Axia Office have made it to my short list of exceptional vendors by first making us a great deal, then supporting it with great service. They took the time to understand our needs and concerns then tailored their service to suit. Brad Keen and Axia Office understand that by putting their clients first, everyone wins. I recommend them without hesitation." 

James Severino, Australian Business Lawyers

Thompson Health Care

“Axia Office (formerly known as Graham Hall Pty Limited) has supplied our office equipment for more than 20 years. Brad Keen, the Managing Director, is always available to help even with the most routine issues. Over the years Brad has gained my complete confidence so I’m comfortable with him looking after this facet of our business.”  

Jill Rodgers, Thompson Health Care

Brad Keen contacted us shortly before our copier rentals were due to expire to suggest that we consider a print management plan to cut costs and simplify our equipment operation by bringing all of our equipment, service and consumables under one supplier. As we also operated a dozen well-known brand printers he suggested he calculate how much all the machines were costing to run before making a recommendation.

The first stage involved calculating the number of pages we printed and copied each month. Brad extracted meter reading reports from each machine over a 6-month period to ensure the effect of any peaks and troughs were eliminated. He then ascertained all costs associated with the machines from the various suppliers. His report was professionally presented and it clearly set out how we could upgrade our equipment and save money; however even after checking every facet of the report to confirm his findings, I still thought there had to be a ‘catch’ somewhere.

It was my confidence in Brad and the continued service and professionalism he had extended to us through AXIA / Graham Hall over some 12 years previously that convinced us to proceed. Everything promised was delivered – installation and changeover to faster, more reliable machines was done with minimum interruption, our costs have been reduced, there is less work for our accounts department with a single supplier and we continue to receive the excellent service we have experienced from Brad and AXIA over the last years.

Susan Foy, Atkinson Vinden, Lawyers

Thank you for the great service and quality of product supplied to Mokum Textiles over the last 10 years.  Axia Office has provided fast response times whenever our hardware has required servicing and any requests for information when looking at additional print/copy resources has been both comprehensive and timely. I have no hesitation recommending Axia Office as a friendly and efficient supplier

Chris Familton, Mokum Textiles

We have been working with larger, big brand service providers for decades and have constantly battled inconsistent service, repair delays, toner outages and at one point, a photocopier that consistently jammed. Since signing up with Axia, we have enjoyed a far more personal service. Any concerns or service requests are dealt with same day and toner is issued and delivered prior to the machines needing refills. Ben Fitzpatrick also managed to reduce our monthly costs which means great service, great value. I would highly recommend working with Axia Office.

Saffron Ross Accountant Croll Real Estate

Axia Office has supplied and serviced our office equipment for a number of years. They’ve been very helpful in showing us how to reduce our print costs, in particular colour documents which have become an integral part of our sales and marketing campaigns.

We now have high speed colour multifunction printers in both our offices producing vivid colour prints at a fixed cost per page.

As with all equipment service issues arise from time to time, however the support provided by Axia’s technicians is always prompt and professional.

We’re very pleased with our relationship with Axia Office.

Kim Chaffey, L J Hooker Mosman & Neutral Bay

After many years of resisting pushy Printer Salespeople, the need to replace our machines was getting desperate, trying to negotiate with our current suppliers was unpersonal and not helpful. Then we met Ben Fitzpatrick ! WOW this was someone who came into the office to introduce himself and then came back to sit down and go through our options in general terms which I could understand and then put everything he said in writing. However I was still sceptical and checked with other local businesses who had Axia Printers, no one had a bad thing to say. We leased two new printers for our office and couldn't be happier. The after sales service is just as good as the sales pitch itself which is rare in the Printer/photocopier world. I would highly recommend Ben and the team from Axia for any of your printer/copier needs.

Kerry-Anne Nielsen - Red Property Manly

Taylor Collison, Sharebrokers & Investment Advisers

“Our photocopying needs have been capably looked after by Axia Office for approximately 10 years. When we investigated upgrading the copier late last year Brad Keen suggested he conduct an audit of our print related costs, which he explained was the only way he could put forward the best available option. We were surprised to learn how much we were spending and the savings that new equipment could offer under a Print Management Plan. The fixed cost per page has encouraged more use of colour to the benefit of our business. Although the number of colour pages has trebled our monthly expenditure is still 25% lower than previously. Even more importantly Axia has delivered on their promised after sale support. We’re extremely happy with our decision.”

Misti Bernard, Taylor Collison, Sharebrokers & Inv

Raine & Horne Newtown

“Just a short note to say thanks for the way you have assisted in the smooth running of our office over the past 5 years, specifically our photocopying and printing requirements.

As you know our printing and photocopying needs were being handled by one of your competitors and if I said their service was incompetent then that is probably being a bit generous. During the period they were responsible for the supply and maintenance, the copiers consistently broke down which culminated in a photocopier being removed from our office for over a month because they could not fix it; admittedly they did supply us with a replacement which appeared to be a 1970’s prototype and was worse than the one that didn’t work causing much disruption in out office.

Gerald Hill, Director