Enquire Now
(02) 9975 0888 Testimonials
PERSONALISED SERVICE - ESTABLISHED 1996 - PROFESSIONAL ADVICE Contact Us

COPIER SERVICE & PRINTER SERVICE

Our Service Commitment

We’re on a mission

Each and every day we work hard to deliver quick, reliable and proactive service that’ll exceed your expectations. That means we’ll do all we can to ensure a consistently high standard of output from your photocopiers, multi-function printers and laser printers during their effective lives.

Our people are our strength.

Because of their experience and dedication, our fully trained service engineers are the best people to achieve our mission mentioned above.   Naturally they’re all qualified and they attend comprehensive training for all new products that are released. And, above all, they’re passionate about their work and enjoy working here at Axia Office. In fact, most of our engineers have been with us for over 12 years!

Printer Service Management System

When it comes to servicing your printer or copier Axia Office has a world-class system that leaves no stone unturned. Here are some of the features of our service that makes us an industry leader year after year.

  • We support our field technicians with innovative software and systems. When a call comes in, it’s allocated to the technicians via their laptops. They immediately have access to the full service history of the machine, manufacturers’ service manuals and, if they happen to require a part not with them, they can order it online before leaving your premises. Their spare parts are replenished every evening via courier.
  • The system we use generates a daily report that shows the fault reported and the work completed by the engineer for the current and three previous calls. This helps management identify recurring problems which are then addressed by our service manager.
  • Our system also calculates the time taken to complete each call, and our average completion time for all calls. So if you want to know how long your service may well take, you’re more than welcome to inspect our “live” reports.
  • We provide a detailed report of all service calls including the time each call was logged, allocated and completed and the work performed for all multi-function printers and copiers under contract with us. If you’re not already a customer of ours we suggest you ask your current service provider to supply these reports. We’re sure you’ll find the outcome interesting!
  • We also provide software that automatically notifies us of page counts at the agreed intervals and when toner reaches a predetermined level, e.g. 33%. This reduces administration at your end and ensures that you never run out of toner.

At the end of the day, our systems are all about a smoother, stress-free experience for you. We’ve invested several hundred thousand dollars in our systems - without them we couldn’t continue to be at the top of the game.

Preventative Maintenance Contract

We want to ensure that there are no interruptions when it comes to your business multi-function printer/copier. Therefore we offer a cost effective and comprehensive preventative maintenance contract that ensures you experience a consistently high standard of quality with your machine.

Here’s how it works: A maintenance inspection interval is programmed into your machine in accordance with the manufacturer’s specifications. At each maintenance interval our technicians complete all checks and replace all parts in accordance with the manufacturers’ service manual, thereby addressing problems before they occur. And, unlike your car service, the cost is predetermined!

Most of our competitors claim to offer this service but only deliver what we call “corrective maintenance”- they only turn up at your premises after copy quality deteriorates or a breakdown occurs. This helps their bottom line, but you’ll almost certainly need to replace the device before it reaches the end of its effective life. This is hardly a desirable outcome! 

 

Are you looking for more information?